Beyond 5-star reviews, customer service is how competitive businesses differentiate themselves.

Leslie Barker offers customer experience consulting, or CX Consulting, in Toronto. Customer service can profoundly impact your organization a whole. Beyond 5-star reviews, customer service is how competitive businesses differentiate themselves. Offer a lukewarm experience and even faithful customers may be tempted to look elsewhere for greater perks and benefits.

End-to-End Strategies for CX Consulting

Through proven business consulting acumen, Leslie Barker draws on lean methods to guide organizations around Toronto and across North America through the three most important aspects of Customer Service Consulting:

Today, Customer Experience Consulting, or CX Consulting, has evolved considerably. Beyond focussing on the end delivery of a product or service, CX Consulting looks at systematic service delivery across the full value chain. It considers how to optimize interactions, increase value, and eliminate errors. In competitive industries, customer service is often more important than any other strategic initiative.

With a fresh outside-in perspective, Leslie maps all perspective touchpoints in your customer’s journey. You gain an in-depth understanding of where your organization excels and which areas need work. More significantly, you gain a toolset and framework that allows you to understand what drives customers, making it easier to engage in ways that are meaningful and relevant.

Grow Profits & Loyalty

As a business consultant in Toronto, Leslie leverages methods like Kaizen and Six Sigma to drive profits, savings, and brand loyalty. Through a powerful observational-based approach, Leslie helps her clients to streamline rewards programs and other initiatives, gradually increasing satisfaction while reducing costs. Connect to learn more.

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Bring out the best

in your company

Reach out to get in touch. I'm open to learning about challenges, opportunities, and discussing how lean thinking can increase profits or prepare your company for growth.

Phone: 416.528.7990

Email: leslie@leanexpansion.ca

Address: 1805 - 3230 Yonge St
Toronto, ON. M4N 3P6