Beyond 5-star reviews, customer service is how competitive businesses differentiate themselves.

As an experienced CX consultant in Toronto, Leslie Barker looks at how customer service impacts your organization as a whole. Beyond 5-star reviews, customer experience is how competitive businesses differentiate themselves. Offer a lukewarm experience and even faithful customers may be tempted to look elsewhere for better perks.

End-to-End Strategies

With proven business consulting acumen, Leslie Barker draws on lean methods to guide organizations through the three most important aspects of Customer Service Consulting:

Today, Customer Experience Consulting, or CX Consulting, has evolved considerably. Beyond focusing on the end delivery of a product or service, Leslie looks at systematic service delivery across the full chain of customer interactions for targeted personas. She considers how to optimize user experience, decrease frustration, and eliminate errors. In competitive industries, delighting your customers is more important than any other strategic initiative.

With a fresh outside-in perspective, Leslie leverages almost 20 years of experience as a CX consultant  to map all perspective touchpoints in your customers’ journey. You gain an in-depth understanding of where your organization excels and which areas need work. More significantly, you gain a toolset and framework that allows you to understand what drives customers, making it easier to focus on areas that are meaningful and relevant.

Grow Profits & Loyalty

As a CX consultant in Toronto, Leslie uses kaizen and problem-solving methods to boost brand loyalty, revenue, and profit. Through her powerful observation-based approach, Leslie works to refine your sales funnel while simultaneously refining sales funnels and supply chains through powerful, customer-driven insights.

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Bring out the best

in your company

Reach out to get in touch. I'm open to learning about challenges, opportunities, and discussing how lean thinking can increase profits or prepare your company for growth.

Phone: 416.528.7990

Email: leslie@leanexpansion.ca

Address: 1805 - 3230 Yonge St
Toronto, ON. M4N 3P6