Today, Customer Experience Consulting, or CX Consulting, has changed, especially online. Beyond focussing on the end delivery of a product or service, Leslie looks at systematic service delivery across the full value chain. For businesses selling more products and services online, overcoming the customer disconnect is one of the greatest challenges today.
Leslie leverages almost 20 years of experience as a CX consultant to map all perspective touchpoints across the customer journey. Organizations gain an in-depth understanding of where they excel and which areas need work. More significantly, Leslie provides a toolset and framework that makes it easier to focus time and resources on areas that will yield meaningful and relevant results felt and appreciated by customers.
As a CX consultant who has worked with some of the biggest brands in North America, Leslie offers a free 30-minute consultation to discuss goals and challenges, even touching on potential solutions. Start the journey towards a stronger CX experience.
I've had the pleasure of working with Leslie on a project to double our company's revenue over a 5 year period. Leslie worked with the senior team, not only to develop the strategy to achieve our goals but to build the teams capabilities in order to execute using Lean methodology...With Leslie's expertise and guidance in problem solving and PDCA we achieved our goals...
Leslie and her team bring a high level professionalism and in-depth knowledge on developing high efficiency workplaces. I have worked with Lean Expansion on many occasions, across various industries, in all cases, Leslie’s ability to coach and mentor across all levels of an organization stands out. The results have been remarkable, most importantly, coming from the teams and individuals she has coached. We can all improve, Lean Expansion is able to help us define our goals and exceed them.
Leslie challenges organizations to consider the systems that will support thinking patterns and routines for success. The teaching and coaching I received from Leslie changed me forever, helping me see with new eyes.
Reach out to get in touch. I'm open to learning about challenges, opportunities, and discussing how lean thinking can increase profits or prepare your company for growth.