Leslie Barker offers customer experience consulting, or CX Consulting, in Toronto. Customer service can profoundly impact your organization a whole. Beyond 5-star reviews, customer service is how competitive businesses differentiate themselves. Offer a lukewarm experience and even faithful customers may be tempted to look elsewhere for greater perks and benefits.
Through proven business consulting acumen, Leslie Barker draws on lean methods to guide organizations around Toronto and across North America through the three most important aspects of Customer Service Consulting:
Today, Customer Experience Consulting, or CX Consulting, has evolved considerably. Beyond focussing on the end delivery of a product or service, CX Consulting looks at systematic service delivery across the full value chain. It considers how to optimize interactions, increase value, and eliminate errors. In competitive industries, customer service is often more important than any other strategic initiative.
With a fresh outside-in perspective, Leslie maps all perspective touchpoints in your customer’s journey. You gain an in-depth understanding of where your organization excels and which areas need work. More significantly, you gain a toolset and framework that allows you to understand what drives customers, making it easier to engage in ways that are meaningful and relevant.
As a business consultant in Toronto, Leslie leverages methods like Kaizen and Six Sigma to drive profits, savings, and brand loyalty. Through a powerful observational-based approach, Leslie helps her clients to streamline rewards programs and other initiatives, gradually increasing satisfaction while reducing costs. Connect to learn more.
I've had the pleasure of working with Leslie on a project to double our company's revenue over a 5 year period. Leslie worked with the senior team, not only to develop the strategy to achieve our goals but to build the teams capabilities in order to execute using Lean methodology...With Leslie's expertise and guidance in problem solving and PDCA we achieved our goals...
Leslie and her team bring a high level professionalism and in-depth knowledge on developing high efficiency workplaces. I have worked with Lean Expansion on many occasions, across various industries, in all cases, Leslie’s ability to coach and mentor across all levels of an organization stands out. The results have been remarkable, most importantly, coming from the teams and individuals she has coached. We can all improve, Lean Expansion is able to help us define our goals and exceed them.
Leslie challenges organizations to consider the systems that will support thinking patterns and routines for success. The teaching and coaching I received from Leslie changed me forever, helping me see with new eyes.
Reach out to get in touch. I'm open to learning about challenges, opportunities, and discussing how lean thinking can increase profits or prepare your company for growth.