As an experienced CX consultant in Toronto, Leslie Barker looks at how customer service impacts your organization as a whole. Beyond 5-star reviews, customer experience is how competitive businesses differentiate themselves. Offer a lukewarm experience and even faithful customers may be tempted to look elsewhere for better perks.
Today, Customer Experience Consulting, or CX Consulting, has evolved considerably. Beyond focusing on the end delivery of a product or service, Leslie looks at systematic service delivery across the full chain of customer interactions for targeted personas. She considers how to optimize user experience, decrease frustration, and eliminate errors. In competitive industries, delighting your customers is more important than any other strategic initiative.
With a fresh outside-in perspective, Leslie leverages almost 20 years of experience as a CX consultant to map all perspective touchpoints in your customers’ journey. You gain an in-depth understanding of where your organization excels and which areas need work. More significantly, you gain a toolset and framework that allows you to understand what drives customers, making it easier to focus on areas that are meaningful and relevant.
As a CX consultant in Toronto, Leslie uses kaizen and problem-solving methods to boost brand loyalty, revenue, and profit. Through her powerful observation-based approach, Leslie works to refine your sales funnel while simultaneously refining sales funnels and supply chains through powerful, customer-driven insights.
I've had the pleasure of working with Leslie on a project to double our company's revenue over a 5 year period. Leslie worked with the senior team, not only to develop the strategy to achieve our goals but to build the teams capabilities in order to execute using Lean methodology...With Leslie's expertise and guidance in problem solving and PDCA we achieved our goals...
Leslie and her team bring a high level professionalism and in-depth knowledge on developing high efficiency workplaces. I have worked with Lean Expansion on many occasions, across various industries, in all cases, Leslie’s ability to coach and mentor across all levels of an organization stands out. The results have been remarkable, most importantly, coming from the teams and individuals she has coached. We can all improve, Lean Expansion is able to help us define our goals and exceed them.
Leslie challenges organizations to consider the systems that will support thinking patterns and routines for success. The teaching and coaching I received from Leslie changed me forever, helping me see with new eyes.
Reach out to get in touch. I'm open to learning about challenges, opportunities, and discussing how lean thinking can increase profits or prepare your company for growth.