From our blog

Customer Experience Consultant: Make Sure Remote Work Doesn’t Distance You from Customers

COVID-19 changed the world in terms of customer experience. Now, more than ever, customers are looking online to meet their needs. But while buying habits have changed as a CX consultant, I can tell you what customers expect hasn’t. Your customers still expect speedy service and quality products/service. But how do you reconcile that when […]

29 Jun, 2021 | By
Kaizen Consulting: 10 Start-up Steps to a Lean, Mean Management System

Why do business leaders need kaizen consulting? It’s usually not for help with products. It’s rarely to address the dedication of their people. My clients have amazing products and services. However, the framework of their business is another matter. Setting up the right people and systems to keep products and promises flowing smoothly to customers takes […]

23 Mar, 2021 | By
Start Optimizing Customer Experience Now

Customer experience is crucial to businesses pursuing rapid growth. It’s essential to be able to deliver what’s promised—and then delight your customers with extra attention and care. Of course, every customer is different. Interactions can additionally be influenced by factors not in your control, so how do you start delivering wow when it comes to customer […]

05 Mar, 2021 | By
Advice from a Toronto Business Consultant: Leveraging CX Experience to Rejuvenate Sales in 2021

The new year is finally here. As a business consultant in Toronto, one of the top inquires has been—how do I revive sales in 2021? My answer is always CX experience—improving your customer’s engagement even before they become a customer. The pandemic caused many organizations to drop projections for top line growth. Before attempting to play […]

31 Jan, 2021 | By
Meeting Business Goals in 2021: Tips from a Lean Business Consultant

It’s safe to say to 2020 did not go as planned. Many businesses had to scale down or stop altogether. We all saw far too many beloved organizations shutter their doors—and families around the globe continue to negotiate challenges related to job loss, grief, and adaptation on a scale few of us have seen in […]

12 Jan, 2021 | By
Lean Business Consulting – Achieve Success Working with a Business Consultant

As a lean business consultant, I consult with organizations looking to overcome challenges, increase revenue, or improve margins My range of experience includes Aerospace Engineering, Consumer Goods, Healthcare, Software Development, Energy & Agriculture Support is flexible–hourly, daily, or monthly as needed  As a business consultant in Toronto, I work with companies across North America and […]

02 Dec, 2020 | By
Digital Disruption: Advice from a Business Consultant in Toronto

As a Toronto-based business consultant, I work with clients across the USA and Canada. When it comes to digital disruption, there’s one thing I emphasize—no industry is immune. I used to work for business giant Kodak. For decades, it was one of the most recognizable brands in the world. Today, it is virtually unknown by members of […]

12 Nov, 2020 | By
Lean Expansion Business Consulting in Toronto: Customized Consulting Solutions

When is the best time to bring on a business consultant? Are you ready to achieve greater results in less time? Whether it’s a start-up or a “reasonably” well-oiled machine, working with an independent business consultant who understands how to audit your operations is one of the best ways to learn about the opportunities you may […]

01 Nov, 2020 | By
Kaizen Business Consulting: The Principle of Continuous Improvement

The idea of performance improvement has been around for more than one hundred years. Rooted in the manufacturing process, it has evolved to meet the needs of modern business processes. Kaizen is a Japanese term meaning to “change for the better” or “continuous improvement.” It is a methodical process of consistently and gradually improving operations. Success […]

29 Sep, 2020 | By
Business Consultant Reveals the Worst Question to Ask an Employee

Is it time to train up the next generation of business leaders in your organization? Do you plan to do it internally or hire a business consultant who specializes in guidance and mentorship? Today, executive coaching is a tricky business, because different workplaces hold different expectations on their leaders. Does your organization take a traditional approach to the corporate […]

14 Sep, 2020 | By