If I could reinvent myself, I think it would be as a farmer. I truly enjoyed spending my days in sunny fields, learning to work the soil to grow the most delightful berries on earth. The problem my client faced: they were growing. How can they fulfill high rates of demand and continue to delight customers?
We visited grocery stores where their product was sold. We tapped into reams of customer survey data to understand the voice of the customer. Categorizing their defects was the first task. Wrong shape. Inconsistent color. Poor taste. Over-ripe.
We mapped the process to understand where defects were being introduced, following the results of our investigation. We set up experiments in different fields to gain insight. This was huge. Prior to our work all improvement was thought of in seasons. What can we do to improve next season? The trouble is that change is a year away.
Figure 1. High Level Value Stream Map for Strawberries
Inspired by today’s start-ups, we drew on the idea of increasing the cycles of learning. What can we do immediately that will help today? Next week? Next month? Better guides for the harvesters. Reduce time to distribution. Many ideas flowed, experiments established, and delight grew. This product line saw profits they hadn’t seen in over ten years.
Figure 2. Physical Mapping of Defects
I've had the pleasure of working with Leslie on a project to double our company's revenue over a 5 year period. Leslie worked with the senior team, not only to develop the strategy to achieve our goals but to build the teams capabilities in order to execute using Lean methodology...With Leslie's expertise and guidance in problem solving and PDCA we achieved our goals...
Leslie and her team bring a high level professionalism and in-depth knowledge on developing high efficiency workplaces. I have worked with Lean Expansion on many occasions, across various industries, in all cases, Leslie’s ability to coach and mentor across all levels of an organization stands out. The results have been remarkable, most importantly, coming from the teams and individuals she has coached. We can all improve, Lean Expansion is able to help us define our goals and exceed them.
Leslie challenges organizations to consider the systems that will support thinking patterns and routines for success. The teaching and coaching I received from Leslie changed me forever, helping me see with new eyes.
Reach out to get in touch. I'm open to learning about challenges, opportunities, and discussing how lean thinking can increase profits or prepare your company for growth.
Address: 1805 - 3230 Yonge St
Toronto, ON. M4N 3P6