As a CX consultant, one of the most common questions I get is—what is the best way to grow loyalty? Without a doubt, the answer is customer experience. A growing base of loyal customers is one of the most critical factors to long-term growth. According to Temkin Group, improving customer experience can have a major […]
How do you distinguish your business in a highly competitive industry? For many industries, there is only one answer—customer experience. What does customer experience mean? Perhaps most clients feel satisfied enough, but how do you elevate service into something remarkable enough to share it with friends and family? As a CX Consultant, I work with […]
Many years ago, under the guidance of a master of the Toyota Production System, one of the first systems I learned was kanban. Japanese for visual board or sign. Kanban today remains a critical toolset for developing agile systems. Back then, I worked hard to keep to the comprehensive rules of kanban to optimize the flow […]
Shifting market dynamics, high customer expectations, fluctuating turnover, growing competition—leadership is a balancing act, but recent global events have amplified many of the challenges. By leveraging Lean principles, I offer leadership consulting to leaders who want to learn how to better mobilize their teams and create a culture truly aligned with company values, all while achieving […]
The new year is finally here. As a business consultant in Toronto, one of the top inquires has been—how do I revive sales in 2021? My answer is always CX experience—improving your customer’s engagement even before they become a customer. The pandemic caused many organizations to drop projections for top line growth. Before attempting to play […]
It’s safe to say to 2020 did not go as planned. Many businesses had to scale down or stop altogether. We all saw far too many beloved organizations shutter their doors—and families around the globe continue to negotiate challenges related to job loss, grief, and adaptation on a scale few of us have seen in […]
As a lean business consultant, I consult with organizations looking to overcome challenges, increase revenue, or improve margins My range of experience includes Aerospace Engineering, Consumer Goods, Healthcare, Software Development, Energy & Agriculture Support is flexible–hourly, daily, or monthly as needed As a business consultant in Toronto, I work with companies across North America and […]
As a Toronto-based business consultant, I work with clients across the USA and Canada. When it comes to digital disruption, there’s one thing I emphasize—no industry is immune. I used to work for business giant Kodak. For decades, it was one of the most recognizable brands in the world. Today, it is virtually unknown by members of […]
When is the best time to bring on a business consultant? Are you ready to achieve greater results in less time? Whether it’s a start-up or a “reasonably” well-oiled machine, working with an independent business consultant who understands how to audit your operations is one of the best ways to learn about the opportunities you may […]
The idea of performance improvement has been around for more than one hundred years. Rooted in the manufacturing process, it has evolved to meet the needs of modern business processes. Kaizen is a Japanese term meaning to “change for the better” or “continuous improvement.” It is a methodical process of consistently and gradually improving operations. Success […]
I've had the pleasure of working with Leslie on a project to double our company's revenue over a 5 year period. Leslie worked with the senior team, not only to develop the strategy to achieve our goals but to build the teams capabilities in order to execute using Lean methodology...With Leslie's expertise and guidance in problem solving and PDCA we achieved our goals...
Leslie and her team bring a high level professionalism and in-depth knowledge on developing high efficiency workplaces. I have worked with Lean Expansion on many occasions, across various industries, in all cases, Leslie’s ability to coach and mentor across all levels of an organization stands out. The results have been remarkable, most importantly, coming from the teams and individuals she has coached. We can all improve, Lean Expansion is able to help us define our goals and exceed them.
Leslie challenges organizations to consider the systems that will support thinking patterns and routines for success. The teaching and coaching I received from Leslie changed me forever, helping me see with new eyes.
Reach out to get in touch. I'm open to learning about challenges, opportunities, and discussing how lean thinking can increase profits or prepare your company for growth.