From our blog

Boost CX in Any Industry With 5 Powerful Tips

As a CX consultant, one of the most common questions I get is—what is the best way to grow loyalty? Without a doubt, the answer is customer experience. A growing base of loyal customers is one of the most critical factors to long-term growth. According to Temkin Group, improving customer experience can have a major […]

15 Aug, 2022 | By leslie@leanexpansion.ca
Delivering Better Customer Experience Online

How do you distinguish your business in a highly competitive industry? For many industries, there is only one answer—customer experience. What does customer experience mean? Perhaps most clients feel satisfied enough, but how do you elevate service into something remarkable enough to share it with friends and family? As a CX Consultant, I work with […]

30 Jun, 2022 | By leslie@leanexpansion.ca
Kanban Consulting: Creating Agile Workflows on a Team

Many years ago, under the guidance of a master of the Toyota Production System, one of the first systems I learned was kanban. Japanese for visual board or sign. Kanban today remains a critical toolset for developing agile systems. Back then, I worked hard to keep to the comprehensive rules of kanban to optimize the flow […]

26 May, 2022 | By leslie@leanexpansion.ca
Leadership Consulting: From Survive to Thrive

Shifting market dynamics, high customer expectations, fluctuating turnover, growing competition—leadership is a balancing act, but recent global events have amplified many of the challenges. By leveraging Lean principles, I offer leadership consulting to leaders who want to learn how to better mobilize their teams and create a culture truly aligned with company values, all while achieving […]

04 May, 2022 | By leslie@leanexpansion.ca
Advice from a Toronto Business Consultant: Leveraging CX Experience to Rejuvenate Sales in 2021

The new year is finally here. As a business consultant in Toronto, one of the top inquires has been—how do I revive sales in 2021? My answer is always CX experience—improving your customer’s engagement even before they become a customer. The pandemic caused many organizations to drop projections for top line growth. Before attempting to play […]

31 Jan, 2021 | By leslie@leanexpansion.ca
Meeting Business Goals in 2021: Tips from a Lean Business Consultant

It’s safe to say to 2020 did not go as planned. Many businesses had to scale down or stop altogether. We all saw far too many beloved organizations shutter their doors—and families around the globe continue to negotiate challenges related to job loss, grief, and adaptation on a scale few of us have seen in […]

12 Jan, 2021 | By leslie@leanexpansion.ca
Lean Business Consulting – Achieve Success Working with a Business Consultant

As a lean business consultant, I consult with organizations looking to overcome challenges, increase revenue, or improve margins My range of experience includes Aerospace Engineering, Consumer Goods, Healthcare, Software Development, Energy & Agriculture Support is flexible–hourly, daily, or monthly as needed  As a business consultant in Toronto, I work with companies across North America and […]

02 Dec, 2020 | By leslie@leanexpansion.ca
Digital Disruption: Advice from a Business Consultant in Toronto

As a Toronto-based business consultant, I work with clients across the USA and Canada. When it comes to digital disruption, there’s one thing I emphasize—no industry is immune. I used to work for business giant Kodak. For decades, it was one of the most recognizable brands in the world. Today, it is virtually unknown by members of […]

12 Nov, 2020 | By leslie@leanexpansion.ca
Lean Expansion Business Consulting in Toronto: Customized Consulting Solutions

When is the best time to bring on a business consultant? Are you ready to achieve greater results in less time? Whether it’s a start-up or a “reasonably” well-oiled machine, working with an independent business consultant who understands how to audit your operations is one of the best ways to learn about the opportunities you may […]

01 Nov, 2020 | By leslie@leanexpansion.ca
Kaizen Business Consulting: The Principle of Continuous Improvement

The idea of performance improvement has been around for more than one hundred years. Rooted in the manufacturing process, it has evolved to meet the needs of modern business processes. Kaizen is a Japanese term meaning to “change for the better” or “continuous improvement.” It is a methodical process of consistently and gradually improving operations. Success […]

29 Sep, 2020 | By leslie@leanexpansion.ca

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Email: leslie@leanexpansion.ca

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Toronto, ON. M4N 3P6