From our blog

How do you distinguish your business in a highly competitive industry? For many industries, there is only one answer—customer experience. What does customer experience mean? Perhaps most clients feel satisfied enough, but how do you elevate service into something remarkable enough to share it with friends and family? As a CX Consultant, I work with […]

Many years ago, under the guidance of a master of the Toyota Production System, one of the first systems I learned was kanban. Japanese for visual board or sign. Kanban today remains a critical toolset for developing agile systems. Back then, I worked hard to keep to the comprehensive rules of kanban to optimize the flow […]

Shifting market dynamics, high customer expectations, fluctuating turnover, growing competition—leadership is a balancing act, but recent global events have amplified many of the challenges. By leveraging Lean principles, I offer leadership consulting to leaders who want to learn how to better mobilize their teams and create a culture truly aligned with company values, all while achieving […]

The new year is finally here. As a business consultant in Toronto, one of the top inquires has been—how do I revive sales in 2021? My answer is always CX experience—improving your customer’s engagement even before they become a customer. The pandemic caused many organizations to drop projections for top line growth. Before attempting to play […]

It’s safe to say to 2020 did not go as planned. Many businesses had to scale down or stop altogether. We all saw far too many beloved organizations shutter their doors—and families around the globe continue to negotiate challenges related to job loss, grief, and adaptation on a scale few of us have seen in […]

As a lean business consultant, I consult with organizations looking to overcome challenges, increase revenue, or improve margins My range of experience includes Aerospace Engineering, Consumer Goods, Healthcare, Software Development, Energy & Agriculture Support is flexible–hourly, daily, or monthly as needed  As a business consultant in Toronto, I work with companies across North America and […]

As a Toronto-based business consultant, I work with clients across the USA and Canada. When it comes to digital disruption, there’s one thing I emphasize—no industry is immune. I used to work for business giant Kodak. For decades, it was one of the most recognizable brands in the world. Today, it is virtually unknown by members of […]

When is the best time to bring on a business consultant? Are you ready to achieve greater results in less time? Whether it’s a start-up or a “reasonably” well-oiled machine, working with an independent business consultant who understands how to audit your operations is one of the best ways to learn about the opportunities you may […]

The idea of performance improvement has been around for more than one hundred years. Rooted in the manufacturing process, it has evolved to meet the needs of modern business processes. Kaizen is a Japanese term meaning to “change for the better” or “continuous improvement.” It is a methodical process of consistently and gradually improving operations. Success […]

Is it time to train up the next generation of business leaders in your organization? Do you plan to do it internally or hire a business consultant who specializes in guidance and mentorship? Today, executive coaching is a tricky business, because different workplaces hold different expectations on their leaders. Does your organization take a traditional approach to the corporate […]